Privacy Policy

Insurance accident claims
Privacy policy

At Insurance Accident Claims, safeguarding your personal information is our top priority. We are dedicated to treating your data with the utmost respect and ensuring the confidentiality of your information.

This privacy policy outlines how we collect, utilize, and safeguard your personal data. By entrusting us with your personal information, you acknowledge and consent to its processing in accordance with this privacy policy. Additionally, when submitting personal data on behalf of others, you confirm that you have obtained their consent to disclose their information. You’re advised to read this privacy policy before providing your personal information to us.

Who we are

In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’ it refers to Insurance Accident Claims. Under the General Data Protection Regulation, we are the Data Controller responsible for the personal information collected and processed as outlined in this privacy policy. We specialize in accident claim management, focusing on no-fault road traffic accident claims and providing accident management services to individuals involved in non-fault accidents.

Information we collect

As part of our service provision, we collect personal data and sensitive personal information. Additionally, we adhere to UK laws by monitoring or recording calls, emails, SMS messages, or other communications.

The personal information we collect may include your name, postal address, phone number, email address, driving license details, insurance details or any other confidential documents related to your car accident claim. We may also collect sensitive personal information about your medical history, claims history and criminal convictions.

When we collect your information

We collect your personal data when:

• You inquire about our services as a customer
• You register for information or other services
• You file a claim
• You respond to communications or surveys

Use of your information

We use your personal information for the following purposes:

• Preventing and detecting fraud
• Managing and processing your claim
• Communicating with you regarding the progress of your claim
• Verifying your identity as needed
• Assessing and analyzing data to enhance our services and provide you with relevant information
• Pursue our legitimate business interests

Information Sharing

We believe in transparency regarding the sharing of your information with our partners, as we have a legitimate interest in doing so. To provide our comprehensive services, we engage with various service providers and we may share your personal information with them. Besides ourselves, other entities that may have access to your data include:

• Service providers engaged to facilitate the progression of your claim. These may include:
• Third parties engaged in the claim process, such as insurers, solicitors, or representatives
• Medical professionals, law enforcement, or investigators
• Designated engineers
• Our solicitor panel
• Approved repair garages that would complete repairs

Confidentiality and disclosure of your data

We are committed to treating your personal data with the utmost privacy and confidentiality. However, there are instances where disclosure may be necessary as mandated by law or to protect our interests. These exceptional cases include:

• Legal compulsion to disclose your information
• Duty to disclose for public interest
• Disclosure required to safeguard our interests
• Disclosure made at your request or with your consent

If you complain about our service, we may be obligated to share details, including your personal data, with the relevant ombudsman. Rest assured, they are bound by the Data Protection Act and are required to maintain strict confidentiality of your personal data.

Data security

Ensuring the security of your data is paramount to us. We implement robust measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols adhere to industry best practices and regulatory standards to provide you with peace of mind regarding the protection of your data. However, no transmission of information over the Internet is 100% secure. We cannot guarantee the security of information transmitted via the Internet.

Data protection rights

You have the following rights regarding the protection of personal information we have about you.

• Access: You have the right to access the personal data we hold about you.
• Rectification: You can request the correction of any inaccuracies in your personal data.
• Erasure: You have the right to request the deletion of your personal data under certain circumstances.
• Objection: You can object to the processing of your personal data for certain purposes, such as direct marketing.
• Restriction: You have the right to request the restriction of processing of your personal data in certain situations.
• Data portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another organization.
• Right to be informed: You have the right to be informed about how your personal data is being used.
• Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to complain: You have the right to complain to a supervisory authority if you believe your data protection rights have been violated.

Changes to privacy policy

We reserve the right to update this privacy policy periodically. We recommend that you check this page regularly to remain informed about any changes to our privacy practices.

Contact us

If you have any questions or queries about our privacy policy, feel free to contact us at info@insurance-accident-claims.co.uk.